Access to the mature domestic BPO market provides us with a unique blend of internationally experienced, graduate level agents able to communicate with our client's customers on various organisational levels and across different industries. This combined with Cape Town's appeal as a top 10 international destination has resulted in a diverse population furnishing ready access to European and Asian language skilled consultants enabling us to service a truly global client base.
With over 50 years combined experience our management team are experts at identifying the operational challenges of our clients and designing solutions to solve these whilst exceeding global communication benchmarks. Dedicated to delivery our people strive to become an extension of your TEAM with a single focus on achieving business targets
We provide advanced customer communication solutions through our multi award winning integrated platforms that are able to bridge the communication barrier between our clients’ services and their consumers while endorsing brand identity and facilitating superior customer experiences.
Our integrated approach facilitates the translation of complex business process into digestible system managed solutions helping our clients engage with their consumer relationships to achieve business targets.
As your business is unique we tailor solutions to your needs interrogating your brand value and position, industry standards, competitors and environmental factors to developing solutions geared to maximizing ROI.
Our multi-award winning, user-friendly and fully integrated platforms support the complex business communication requirements of our clients. These independent yet integrated systems facilitate the intelligent analysis of individual, team and business unit performance allowing our clients to identify areas in their process or methodology that can be enhanced to drive revenue by increasing sales or customer retention.